Returns & Refunds Policy

Withdrawal from a purchase

For eligible distance purchases, a consumer may notify us of withdrawal within 14 calendar days after receiving the goods, subject to applicable law and its statutory exceptions. Send a clear request to support@goodgirlsstore.com identifying the order and item.

Sending an item back

After notifying withdrawal, return the goods without undue delay and no later than 7 calendar days, unless the shop offers collection. Where lawful and disclosed in advance, direct return postage may be payable by the customer.

We provide return instructions and the return address after receiving the request. Do not send a return to the registered office unless we confirm that it accepts parcels.

Condition, refund, exchange and defects

You may inspect and try goods only as needed to establish their nature, characteristics and functionality, as you reasonably could in a shop. Handling beyond that may reduce the refundable value where the law permits. Trying shoes on a clean indoor surface differs from using them in dance classes.

Where Georgian consumer law applies, a refund is made without undue delay and no later than 14 calendar days after we are informed of withdrawal, generally by the original payment method and without an additional fee. For goods, the shop may wait until it receives the goods or evidence of dispatch, whichever happens first, unless collection was offered.

If you need another size, write to support@goodgirlsstore.com; subject to availability, we can agree an exchange or a return followed by a new purchase. This does not replace statutory rights. For defective, non-conforming or incorrect goods, send the order details and a description of the problem.

Pre-orders and personalised goods

A standard pre-order may be cancelled before dispatch for a full refund. Ordering an item from a supplier does not itself make it personalised. If a legally permitted withdrawal exception applies to goods made to a customer's specifications, it is disclosed before purchase and does not remove rights for defective goods.

Withdrawal template

To: support@goodgirlsstore.com. Subject: “Withdrawal from order [ORDER NUMBER]”. Text: “I notify you that I withdraw from the purchase of [ITEM]. Order date: [DATE]. Received: [DATE]. Name: [NAME]. Address: [ADDRESS]. Date of request: [DATE].” This form is optional.